Terms & Conditions

Tour Considerations

Minimum of two adults required to run a tour, up to a maximum of 8. (We can take larger groups, but will need to stagger them with two guides).
We require a non-refundable advance deposit, then you pay the remainder at the start of the tour. Please don’t make a booking unless your plans are solid. If your group number changes, you may need to adjust the amount owed per person.
We require a 24-hour notice for all tours unless there is already a group scheduled and you can hop onto an existing tour.
Su tour esta confirmado por su reserva en esta página, usted puede realizar el depósito completo de su tour o bien un pago parcial y pagar el resto en efectivo el día del tour.
If you have specific questions about your tour or your reservation: +52 473 137 1330

You can request a partial refund of your deposit under the following circumstances:

You have decided not to do the tour and you have notified us 48 hours before the scheduled date.
You consider that the service provided by our guides and collaborators does not correspond to the quality and services advertised on this website.

You can request a full refund of your deposit yes

Our guide has not shown up on the scheduled date.
There was a catastrophic or emergency event that prevented you from attending the tour on the scheduled date.
There was a situation within the tour that you believe put your personal safety at risk

Cancellations must be notified at least 24 hours before the date of the tour, any cancellation, whether of a single person on the tour or an entire group after that period will be fully charged.
In the event that the cancellation is notified more than 24 hours in advance, the client may reschedule the tour for a different date or opt for a refund of a part of their deposit.

In the event that a person or group does not show up for a scheduled tour, and there is no prior notice of cancellation at least 24 hours in advance. The cost of the tour will be charged in full.
No refunds are available.
In the case of no-show, there is no possibility of rescheduling the tour. If the client wishes to take the tour, they must make a new payment for it and schedule a new date.